Download Survey

Name:______________________ Date:________________________________

Address: ________________________________________________________

Are you experiencing any issues with your cable service? Please describe issue:
_________________________________________________________________

_________________________________________________________________

_________________________________________________________________

Did you report the issues by placing a call to Primecast? _____________________

When did you contact Primecast?_______________________________________

Ticket numbers assigned: _____________________________________________

When the service technician came to your house, did you pay them any money for
the service call if so how much? If so do you recall the reason provided: ________

_________________________________________________________________

Where the service tickets closed by your satisfaction of the issue being corrected?
_______________________________________________________________

Are you currently having any issues with the cable service? If so please explain:
_________________________________________________________________

_________________________________________________________________

Are you currently having any issues with Primecast billing?___________________

Are you currently having any issues with Primecast?________________________

Do you currently have any services with Connexions above and beyond the basic

digital cable provided through the HOA? If so what are they?________________
________________________________________________________________

Following questions are rated on a scale from 1‐10, 10 being the best, and 1 being
the worst.

On a scale from 1‐10 what would you rate your experience with the tech/representatives
that have been to your home?_______________

On a scale from 1‐10 what would you rate your over all experience with the
new service provider? _____________________

On a scale from 1‐10 what would you rate your cable service? _______________

Any other comments or suggestions:____________________________________

_________________________________________________________________

_________________________________________________________________

Do you have service for cable yet with Connexions? ________________________

If not, then with whom?______________________________________________

Date of Change:____________________________________________________

Thank you for your cooperation with this matter.